GUARANTEE, USE AND SAFETY
TadBlu provides a 2- year warranty on manufacturing and material defects on all jewellery. Errors caused by misuse are not guaranteed.
Each piece of jewellery should be treated with care.
Fine jewellery is not immune to normal wear and tear, activity or damage. We offer no guarantee for damage as a result of damage, normal wear and tear, loss of the product or a part, or theft. Some examples of possible problems with jewellery that are not considered manufacturing defects are:
- Discolouration or damage to the jewellery due to exposure to chemicals, make-up, swimming pools, hot tubs, saunas, baths or ultrasonic cleaner.
- Clasps or stones loosening or falling off due to exposure to water from showering, bathing, swimming, washing up, hot tubs, saunas or ultrasonic cleaner.
- Damage or loss of gemstones due to abrasion, impact, trauma, normal wear or other damage.
- Damage to bracelet straps due to abrasion, impact, trauma, exposure to water or chemicals, normal wear or other damage.
The TadBlu ash reservoir must be glued. The gluing should be done with jewellery glue. This is available from TadBlu. Damage to the ash reservoir or loss of a cap as a result of not gluing or incorrect gluing, e.g. with superglue, does not fall under the guarantee.
Most damages to TadBlu jewellery that are not covered by the guarantee can be repaired by TadBlu. This is part of our customer service. The repair costs depend on the damage to be repaired.
TadBlu recommends putting on the jewellery in the morning and taking it off at night before going to bed. Physically strenuous exercise can cause unnecessary wear to a piece of jewellery. We advise you to always remove your jewellery before doing housework, washing up, swimming, bathing, sunbathing, going to the sauna or exercising.
Gemstones are natural products that are mined from the earth. Imperfections and variations on individual stones may occur. This is not a fault of the stone, but an exceptional property of a natural product. Two stones may have shades and shapes in common, but they will never be completely identical. Therefore, each piece of jewellery is completely unique.
Gemstones are fragile and do not have the durability of diamonds. Wear and tear of gemstones on pendants or rings is to be expected. To avoid scratched or fractured gemstones, jewellery should be worn with care and not stored on hard surfaces. Gemstones are at risk of losing their luster when exposed to oils, lotions, perfumes, detergents and frequent exposure to sunlight, etc.
TadBlu leather bracelets are handmade in Belgium with cow or pig leather.
As leather is a natural product, the colour of the leather can vary from bracelet to bracelet.
Leather bracelets that are used daily develop a patina and give the leather a slightly worn appearance. These are normal signs of use.
Partners and sellers of TadBlu jewellery will point their customers to the care instructions. The care instructions can be consulted at any time at: https://tadblu.com/guarantee-and-care-instructions/